Services

MISTEL OFFERS TAILORED TEST DESIGN

As an innovator, you can turn to MISTEL at any time during the innovation process. Depending on where in the process the innovation is,  MISTEL offers various methods, such as eg focus groups and workshops, and tests that can be performed in real homes and care environments. These methods are associated with a cost for the innovator.
We have worked out a legal guide with accompanying agreements. Relevant agreements are signed for each service and method.
The following describes in more detail what MISTEL offers.

Initial meeting

MISTEL always offer the innovator an initial meeting. This enables MISTEL to familiarise itself with the innovator’s needs and wishes, and where in the process the innovation currently stands. Before the meeting, the innovator fills in a form describing the idea, purpose and target group of the innovation.

Planning meeting

The planning meeting is a result of the initial meeting, at which MISTEL and the innovator agreed on continued co-operation. The aim of this meeting is to determine which specific MISTEL service may be of benefit to the innovator. The meeting should lead to an offer spelling out what has been decided, including the price of the service, a timetable and division of responsibility between MISTEL and the innovator.

Focus group

MISTEL brings together relevant representatives of the future users as a temporary group. In a focus group, the participants are involved in a conversation, rather than a debate. The specific question to be addressed is formulated in advance and the participants are informed about the subject/question. The innovator is responsible for developing the main question, in consultation with MISTEL. MISTEL offers support throughout the process – from planning to evaluation. The innovator receives the results of the work in a report from MISTEL.

Workshop

MISTEL brings together a group to consider a focused theme. The group has a limited number of participants and its purpose is to actively discuss a specific question. The participants, who represent the innovation’s target group, are invited based on their experience. The innovator is responsible for developing the main question, in consultation with MISTEL. The workshop places the emphasis on problem-solving, learning and discussion. MISTEL offers support throughout the process – from planning to evaluation. The innovator receives the results of the work in a report from MISTEL.

Interview

MISTEL sources interviewees in the relevant target group. MISTEL offers support throughout the process – from planning to evaluation. The innovator receives the results of the work in a report from MISTEL.

Survey

The survey is a written questionnaire sent out to a large number of people. MISTEL sources relevant participants to answer the survey. MISTEL offers support throughout the process – from planning to evaluation. The innovator receives the results of the work in a report from MISTEL.

“The implementation – getting so many people to complete the survey, particularly users and their relatives – was superb. The questionnaire was quite hard work, but it generated great responses, so I’m extremely pleased that so many people completed it! You must have excellent channels.” Ann-Louise Norén, Bestic AB

Test

One of MISTEL’s strengths is that it enables the innovations to be tested in real-life environments.

Seminars

MISTEL offers innovators seminars in areas such as:

- Municipal health and personal care services
- Procurement (different types of public procurement)

MISTEL’s tips

MISTEL also has a role as a broker. MISTEL seeks to give innovators the support they need from those who are best able to provide it. MISTEL is therefore part of the innovation support system, rather than doubling up on existing structures. MISTEL will direct innovators to whichever of our partners possesses the required expertise.